Our sale rep is Kevin. Kevin came out to give us a demo; he was courteous, friendly and knowledgeable. He was able to answer all of our questions and gave us insight on comparing different models. We could have bought the mower from anywhere else but Kevin provided outstanding customer service and Greenline's price was very competitive. We told our neighbor and they also got a mower as well! So glad we got his name from our friend. Reputable company and good customer support.